Contact information

Got questions, feedback, or looking for specific details?

If our informational support pages haven't fully clarified things for you, please reach out to our team directly at service@kickthebo.com. To help us handle your inquiry as efficiently as possible, kindly include your full name, order number, and geographic location in your message. For any after-sales or warranty requests, attaching clear product photographs is highly recommended to speed up the resolution process.

Customer Support — Hours of Operation:
Monday through Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: Closed

Frequently Asked Questions (FAQ):

Q: What is the estimated timeframe for my package to arrive?
A: We typically require 3 to 5 business days to prepare, quality-check, and fulfill your order before it formally leaves our facility. Once dispatched, the estimated shipping time to your destination generally ranges between 12 to 18 business days. Please factor in any national or seasonal holidays that might occasionally impact carrier transit schedules.

Q: How long does the return and exchange process take?
A: Once your returned package successfully arrives at our fulfillment hub and passes our quality inspection team, we will immediately initiate your credit or alternative item. Please allow roughly 5 to 7 business days from warehouse receipt for our staff to fully process and confirm your return or exchange update.

Q: What is the best way to contact support regarding my active order?
A: You can easily get in touch with our dedicated support staff by sending an email directly to service@kickthebo.com or by utilizing the digital communication form located on this page.