Refund policy

Welcome to kickthebo.com. We always strive to deliver products that our customers love. However, if your purchase does not quite live up to your expectations, you have a 30-day window from the date of delivery to submit a return request via email. We strongly advise reviewing the operational guidelines below before finalizing your order:

Order Adjustments & Cancellations

If you need to cancel an order, please contact us immediately. We process cancellations and issue full refunds only if the item has not yet entered production, been customized, or been dispatched. Once your package is handed over to the courier network, the order can no longer be recalled or canceled.

What Items Can Be Returned?

To qualify for a successful refund or exchange within our 30-day policy, your returned package must strictly adhere to the following criteria:

  1. The return shipment must be sent out and trackable within 30 days of the documented delivery date.
  2. All items must remain in brand-new, unwashed, and unaltered condition, showing zero signs of wear.
  3. The product must be packaged in its original boxes with all included tags, instructions, accessories, and promotional gifts intact.
  4. The item arrived physically broken, deformed, or defective due to transit issues.
  5. The variant (such as size or color) dispatched to you was incorrect due to a fulfillment mistake on our part.
  6. If you wish to return an item due to a change of mind or an accidental order, a refund of the item price will be issued, but you will be fully responsible for funding the return shipping and handling fees.

Non-Returnable Items & Direct Refusals

  1. We are unable to accept any refund or exchange claims submitted after the 30-day delivery window has expired.
  2. Products that have been unsealed, worn, or used are strictly ineligible for a refund. Everything must be returned in pristine, resaleable condition.
  3. Should a buyer decline to sign for or accept a legitimate delivery without a valid, approved reason, kickthebo.com reserves the right to deny any refund requests.
  4. If an incorrect product option was selected by the customer during checkout, kickthebo.com maintains the right to evaluate and refuse a refund.
  5. Ensuring address accuracy is the buyer's responsibility. If a package becomes undeliverable or lost due to an incorrect or incomplete shipping address provided at checkout, no refund will be granted.
  6. Any products damaged or altered through customer misuse cannot be accepted for return.
  7. Please do not mail your items back to the manufacturer address listed on the box. A valid proof of purchase from our store is required to start the process.

Essential Policy Details:

  • Custom & Personalized Items: Please note that custom-tailored gear (such as jerseys printed with specific player names or customized numbers) is created uniquely for you. Consequently, these items are excluded from our 30-day return policy and cannot be refunded unless a clear manufacturing defect exists.
  • To avoid package loss, never ship an item back without obtaining prior authorization from our team. Unauthorized returns will be rejected automatically.
  • Please contact our support channel first to receive the exact, verified warehouse address for your return shipment.
  • Except in scenarios where we made an error (such as sending a broken or wrong item), all return logistics fees are paid by the consumer. The final rate depends entirely on your chosen postal carrier.
  • If the return stems from our fault, we will cover the return costs and ensure you suffer no financial loss.

Resolution Framework & Timelines

For verified issues under our responsibility (e.g., product defects or missing parcel contents), our team will rapidly arrange a complimentary replacement or a complete refund.

  1. If your situation aligns with our criteria, please message us at service@kickthebo.com to begin.
  2. Your email must include your original order number, a clear description of the problem, and sharp photographic or video evidence documenting the defect under good lighting. Our support staff generally reviews and replies to claims within 72 business hours.
  3. Once your request is approved, we will send you an authorization confirmation with further steps.
  4. Please ship the physical goods back precisely according to the specialized guidelines provided by our customer service agent.
  5. Following the arrival and quality inspection of your return at our hub, your case will be settled. Most inspections take up to 5 business days from arrival.
  6. Approved refunds are instantly sent back to the original payment channel. For exchange requests, the new tracking number will be emailed to you as soon as the fresh item departs.

Refund Settling (If Applicable)

After your return passes inspection, a credit update will be sent to your inbox. Please be aware that banking networks can take up to 20 business days to clear and post these funds back to your original credit card or payment account statement.

Tracking Missing Refunds

  • If the credit hasn't appeared yet, double-check your latest bank statement.
  • Get in touch with your credit card institution, as banking back-ends often require a holding period before visible posting.
  • Reach out to your local bank branch next to see if there is an incoming transaction pending processing.
  • If you have completed these steps and still see no credit, please email us directly at service@kickthebo.com for fast escalation.

Return Turnaround & Carrier Tracking

Managing high seasonal order volumes means package inspections can take up to 7 business days from warehouse receipt. We will notify you via email the moment processing finishes. Depending on your region, delivery times for exchange items will vary. We highly recommend using a trackable courier service or buying shipping insurance, as we cannot take responsibility for packages lost during return transit.

Final Compliance Agreement

  1. Prior communication is a mandatory prerequisite. kickthebo.com holds zero liability for any packages sent back without our explicit, documented consent.
  2. We kindly request that buyers contact our dedicated support staff to resolve issues directly before opening any payment disputes or chargebacks. We are fully committed to resolving your concerns through fair and swift service.

For further clarification on our return ecosystem, please connect with us anytime at service@kickthebo.com.